Our nationally recognised BSB30120 Certificate III in Business (Customer Engagement) is designed to arm you with the tools to keep the customers coming back.Ā You will learn how to use industry essential skills like producing documents, working as part of a team, managing feedback and complaints, and delivering quality customer service, to make sure you keep your customers happy.
Business & leadership
Certificate III in Business (Customer Engagement)
SKU:BSB30120
Ready to boost your customer engagement? Equip yourself with a valuable set of service skills and learn how to keep your customers happy. Gain a solid education in the fundamentals of clerical and admin services and enjoy diverse career opportunities.
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Flexible payment options
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Study to fit into your routine
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Nationally recognised accreditation
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Start studying as soon as you enrol
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No exams, ever.
Feel right in your decision
Certificate III in Business (Customer Engagement)
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Speak with an advisor to discuss your payment options. CallĀ 1300 853 033.
Feel right in your decision
Certificate III in Business (Customer Engagement)
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Receive your free course guide and a consultation with an Enrolment Consultant.
Feel right in your decision
Certificate III in Business (Customer Engagement)
Speak with our team
Have questions about studying or want an insiderās view to see if this course is the right fit for you? Find a time to chat with our team.
Intro to Certificate III in Business (Customer Engagement)
Engage Your Customers
Course breakdown
What youāll learn in this course
Certificate III in Business (Customer Engagement)
BSBWHS311
Assist with maintaining workplace safety
BSBSUS211
Participate in sustainable work practices
BSBTWK301
Use inclusive work practices
BSBXCM301
Engage in workplace communication
BSBCRT311
Apply critical thinking skills in a team environment
5/ modules
When can you start? Anytime you like!
There are no start and finish dates, no semesters, so no need to wait. Just enrol and start the path to your new life whenever youāre ready!
Envision your routine while studying with Open Colleges
How quickly do you want to finish your course?
- Daily routine
- 07:00 am - 08:00 am
- 08:00 am - 09:00 am
- 09:00 am - 01:00 pm
- 01:00 pm - 02:00 pm
- 02:00 pm - 05:00 pm
- 05:00 pm - 06:30 pm
- 06:30 pm - 07:30 pm
- 07:30 pm - 08:30 pm
- 08:30 pm - 09:30 pm
- 09:30 pm - onwards
Study for a minimum 18 hours per week to complete modules in 12 months
Your course may include work placement which will be completed in addition to weekly study blocks.
We'll help you study smarter!Ā
Get in touch for tailored study advice
Our passionate team
Your trainer
Holly Radford
Holly is an enthusiastic and dedicated professional with over 20 years of experience in business administration, account management, marketing and print.
Rosalie Pellew
Rosalie Pellew has over 30 years' experience in customer engagement; workplace training and assessment; facilitating adult education; leading and coaching customer contact teams; and supporting on-line learning students.
Tanya Galey
Tanya has many years of experience working in the Airline Industry through her role at World Aviation Systems who represent various airlines here in Sydney (Air Tahiti Nui and Hawaiian Airlines to name a few). She has extensive knowledge of Sales, marketing, reservations and the general business operations of an Airline.
Ellena Frisina
Ellena has over 15 years of experience in the beauty and cosmetic retail industry. Her journey began after completing a Diploma of Beauty Therapy and has included working in salons and cosmetic clinics, running her own beauty business, supervising work placement students, and lecturing.
Holly Radford
Business & Leadership
Holly is an enthusiastic and dedicated professional with over 20 years of experience in business administration, account management, marketing and print.
She has also been working within the education and training industry since 2013, in both a face-to-face and online capacity and is passionate about the power of education. Holly runs a small online business and holds a position on the Australian Institute of Office Professionals (AIOP) WA Division Committee.
Holly holds a Bachelor of Commerce, Diploma of Business Administration, Diploma of Business, Diploma of Marketing Communication, Diploma of Social Media Marketing, Certificate IV in Training & Assessment and a Certificate III in Printing & Graphic Arts.
Holly holds a Bachelor of Commerce, Diploma of Business Administration, Diploma of Business, Diploma of Marketing Communication, Diploma of Social Media Marketing, Certificate IV in Training & Assessment and a Certificate III in Printing & Graphic Arts.
Rosalie Pellew
Business & Leadership
Rosalie Pellew has over 30 years' experience in customer engagement; workplace training and assessment; facilitating adult education; leading and coaching customer contact teams; and supporting on-line learning students.
Rosalieās experience spans various industries from retail and telecommunications to food production. Rosalie has been in Vocational Education and Training (VET) sector for over 14 years.
Pursuing her passion for adult education, Rosalie refocused into student services to assist students through their learning journey and beyond to training and assessing. She holds a Certificate IV in Training & Assessment, Diplomas in Teaching, Adult Education, Business Administration, Business and Leadership & Management.
Pursuing her passion for adult education, Rosalie refocused into student services to assist students through their learning journey and beyond to training and assessing. She holds a Certificate IV in Training & Assessment, Diplomas in Teaching, Adult Education, Business Administration, Business and Leadership & Management.
Tanya Galey
Business & Leadership
Tanya has many years of experience working in the Airline Industry through her role at World Aviation Systems who represent various airlines here in Sydney (Air Tahiti Nui and Hawaiian Airlines to name a few). She has extensive knowledge of Sales, marketing, reservations and the general business operations of an Airline.
Through her role at World Aviation she travelled extensively and gained knowledge on various destinations first hand. Tanya has been teaching Certificate III and Diploma of Tourism for the past 10 years to pass on her passion/knowledge for the Tourism Industry to her students. Recently Tanya has received her Certificate IV in Business Administration to supplement her current role as Operations Manager of a financial planning firm. While still consulting with the travel industry she has been in the financial Industry for the past 5 years developing relevant policies/procedures and complying with regulatory practices.
Tanyaās qualifications are Diploma of Tourism, Certificate IV in Tourism, Certificate III in Tourism , Certificate IV in Training & Assessment and Certificate IV in Business Administration.
Tanyaās qualifications are Diploma of Tourism, Certificate IV in Tourism, Certificate III in Tourism , Certificate IV in Training & Assessment and Certificate IV in Business Administration.
Ellena Frisina
Beauty & Retail
Ellena has over 15 years of experience in the beauty and cosmetic retail industry. Her journey began after completing a Diploma of Beauty Therapy and has included working in salons and cosmetic clinics, running her own beauty business, supervising work placement students, and lecturing.
She is driven by a passion for helping others feel better about themselves, sharing her knowledge with students, and watching them grow in confidence and skill. Ellena also enjoys being part of a dynamic and ever-evolving retail industry.
Frequently Asked Questions
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Full course breakdown
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